Important member notice:
Important Phone Numbers and Safety Tips for Everyone
We are here to help you whenever you need us. Below are important phone numbers:
Help for Members:
- Call us at 833-359-1384 for free.
- We are available all the time, every day.
- If you have hearing trouble, call 711 for free.
Need Medical Help at Night? Talk to a Nurse:
- Call 833-359-1384 for free.
- We are here all day and night, any day of the week.
- If you can't hear well, use 711 for a free call.
Help with Medicine:
- Call the Pharmacy at 833-214-3604 (or 711 if you have hearing trouble).
Reminder:
Make sure you have enough medicine and food in case you have to stay home. This keeps you safe if things get unpredictable.
If there's an emergency, call 911 or go to the nearest emergency room right away.
We are always ready to help you. If you have questions or need help, just call us!
Alliance and Immigrant Children's Program (ICP) Enrollees Special Information
Alliance and Immigrant Children’s Program (ICP) Enrollees: On October 1, 2025, you will no longer have Wellpoint DC or any managed care plan for your coverage. If you still have coverage under the Alliance program, Department of Healthcare Finance (DHCF) will act as your managed care plan. To make sure that you don’t miss any information, look for mail from DHCF and log into your account at District Direct for notices. You can also find out more at Health Care Alliance Program Changes (2025).
The DC Medicaid program is changing for adults on January 1, 2026. To make sure that you don’t miss any important information, look for mail from DHCF and log in to your account at District Direct for notices. You can also find out more at https://dhcf.dc.gov/medicaid-program-changes.
Your whole health is our whole point
Our plans are made not only for your physical health, but your social and emotional needs, too.
Ready. Set. Renew.
It may be time to renew your health benefits. We are here to help. We created this short renewal video to show you how.
Keep in mind, if you don’t renew before the deadline, you may have a gap in health coverage. Take steps now to protect yourself and your family.
On-the-go health plan access
The SydneySM Health mobile app makes it easy to find a doctor, access your ID card, and chat with a live representative.
Updates and reminders
Important Phone Numbers and Safety Tips for Everyone
We are here to help you whenever you need us. Below are important phone numbers:
Help for Members:
- Call us at 833-359-1384 for free.
- We are available all the time, every day.
- If you have hearing trouble, call 711 for free.
Need Medical Help at Night? Talk to a Nurse:
- Call 833-359-1384 for free.
- We are here all day and night, any day of the week.
- If you can't hear well, use 711 for a free call.
Help with Medicine:
- Call the Pharmacy at 833-214-3604 (or 711 if you have hearing trouble).
Reminder:
Make sure you have enough medicine and food in case you have to stay home. This keeps you safe if things get unpredictable.
If there's an emergency, call 911 or go to the nearest emergency room right away.
We are always ready to help you. If you have questions or need help, just call us!
Have you taken your Health Risk Assessment (HRA)?
The HRA is a short questionnaire that will help us connect you to care and doctors that fit your needs.
Get your flu shot at no cost
Give your health the best shot this flu season.
Extra benefits
To make your life easier, Wellpoint DC offers extra coverage beyond basic Medicaid benefits.
No or low-cost services near you
Use the Wellpoint Community Resource Link to get local help with finding food, housing, and other things you may need.
Help with recovery
The CommonGround Recovery Library offers strategies and tools to help you start recovery and work through daily challenges. From behavioral health and addiction services to financial recovery, we have help for everyone who needs it.
Feeling sick late at night?
Visit with a doctor 24/7 on your computer or mobile device with LiveHealth® Online.
Thinking about pregnancy?
Whether you’re thinking about having a baby, are pregnant, or are a new parent, we’re here to help you and your family stay healthy.
This program is brought to you by the Government of the District of Columbia Department of Health Care Finance.