Accessibility for all
At Wellpoint we firmly believe in accessibility for all, which is why we continually strive to make our website and mobile applications accessible to individuals with disabilities. Our goal is to ensure you have barrier-free access to our healthcare products and services.
Need assistance with accessibility issue?
Please contact Website Technical Support Helpdesk at 833-707-0867. If you are a member, you also can log in and email us.
We are committed to ensuring our websites comply with Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA of the World Wide Web Consortium Web Accessibility Initiative (W3C WAI), as well as Section 508 of the U.S. Rehabilitation Act. We test and monitor our websites on an ongoing basis, as well as implement a range of accessibility features.
Additionally, we review and optimize our mobile applications to comply with WCAG 2.1 AA to the extent possible and within our control.
Website accessibility features we currently use include:
- Alternative text for appropriate images and other non-text elements
- ARIA (Accessible Rich Internet Applications) attributes for additional information about links and indication of new browser windows
- Association of form fields with labels, and form error messages with ARIA attributes to the form field
- Association of all data cells in a data table with their headers and only using table structures for tabular data (not for design)
- Content is read to assistive technologies in the correct reading order
- If these technologies are not available, our page design helps ensure graceful degradation
- Page titles and title tags written for easy comprehension of the page content
- Skip links
- Structural markup to indicate headings and lists (semantics) to aid in page comprehension
- Validation that all links and buttons can be accessed with a keyboard in a logical tab order
To learn more about website accessibility, visit the World Wide Web Consortium (W3C) Web Accessibility Initiative.
Portable Document Format (PDF) files
We work to make PDFs accessible for use with assistive technology, such as screen readers like JAWS or NVDA. This includes "tagging" for alternate text in images, table headings in data tables, semantic structural elements like headings and lists, as well as language and pronunciation attributes. Some of our older PDFs may not include these features.
If you experience accessibility issues with a PDF on our website, please let us know by calling Website Technical Support Helpdesk at 833-707-0867.
Alternative accessible formats
We also provide members health plan information in alternative formats, including electronic, braille, large print, and audio (CD or MP3).
Braille materials will satisfy, whenever possible, the Braille Authority of North America's standards for printing and binding braille materials.
Electronic format materials satisfy, whenever possible, WCAG 2.1 Conformance Level AA Success Criteria and can be opened and read in a commonly used software program (such as Microsoft Word or Adobe Reader) with assistive technology such as screen readers and text enlargement software.
Large Print materials satisfy, whenever possible, the Best Practices and Guidelines for Large Print Documents used by the Low Vision Community, issued by the Council of Citizens with Low Vision for printing and binding Large Print materials, and are at least 16 point font (and 18 point font where possible).
Audio CD materials are delivered in a CD case with the name of the document provided in either braille or large print format, depending on the member's request, and are able to be played both in a computer and CD player.
Members may request alternative formats of their documents by calling the Member Services at the number on their member ID card, or by logging in and emailing us.
These simple usability tips can enhance your access to content on our websites.
Easy keyboard conrols
You can easily chance the size of our web pages with a few simple keystrokes:
PC: To zoom in press Ctrl + plus sign (+). To zoom out press Ctrl + minus sign (-).
Mac: To zoom in press command + plus sign (+). To zoom out press command + minus sign (-).
Screen readers enable people with visual impairments to use computers. Commonly used web browsers either have built-in screen readers or use screen reader extensions, which read content aloud.
If you do not already have a screen reader on your computer, there are free screen readers available online, such as the open source screen reader NVDA.
Google Chrome: Download and install the Chrome Screen Reader extension.
Safari: Select Edit>Speech>Start Speaking/Stop Speaking. Microsoft Edge: Right-click on the web page and select Read aloud. You also can press Ctrl + Shift + U to activate or deactivate the Read aloud screen reader.
You may also consider more robust free and paid screen readers which deliver text-to-speech functionality, sound icons, or Braille output devices.
Job Access with Speech (JAWS) — Windows-compatible
NonVisual Desktop Access (NVDA) — Windows-compatible VoiceOver — Mac-compatible
Help us make our websites more accessible
We are continuously improving our websites to make them more accessible. If you have need assistance accessing information on our websites, or if you have accessibility suggestions, please call Website Technical Support Helpdesk at 833-707-0867. If you are a member, you also can log in and send us an email.