Contact us

Have a question about Iowa Medicaid?


Reach out to Wellpoint Member Services via Live Chat. Our Member Services representatives are here to help you with:


  PCP changes


  ID cards


  Member handbooks


  Understanding your benefits


  Finding a provider near you


  No-cost translation services


You can also reach a representative by phone Monday through Friday from 7:30 a.m. to 6 p.m. Central time at 833-731-2140 (TTY 711).

Want to talk with a nurse?


Call our 24-hour Nurse HelpLine at 866-864-2544 (TTY 711) for 24/7 medical advice. If you need help in another language, we offer no-cost translation services.

Save time with online services:


With an online account, you can:


  Change your PCP


  Print your ID card


  Update your contact info


  Email Member Services


Not yet registered?

Register your member account 

Apply, enroll, or renew


Call Iowa Medicaid Member Services at 800-338-8366 or visit their website.


To apply or renew, call the Iowa Department of Health and Human Services Call Center at 877-347-5678. You can also find an HHS office using the HHS Office Map.