NJ FamilyCare members, get started here


Here are some tips to help you get started with your Wellpoint NJ FamilyCare/Medicaid.

Five easy steps to get your plan going


1. Check the mail for your ID card


Once you have your ID card, remember to bring it to all your medical visits. If it’s been more than two weeks since you enrolled and you haven’t received it yet, call Member Services at 833-731-2147 (TTY 711).

2. Create your online account


It’s quick and easy. Set up your account using the number on your ID card. Then you can use your online account to get your digital ID card, manage prescriptions, and connect to live chat.


Create your account 

3. Visit with your primary care provider (PCP)


Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your member ID card and in your online account. Call to make an appointment as soon as you can. All new Wellpoint members should see their PCP within 90 days of joining.


You can change your PCP online 

4. Complete your Initial Health Screener (IHS)


As a new member, you will fill out an Initial Health Screener (IHS). It is a short questionnaire that will help us connect you to care and doctors that fit your needs. You may be eligible for extra programs and services based on what you tell us.


Begin Initial Health Screener 

5. Explore your benefits


We’re here to help you make the most of your benefits and receive the best possible care. Learn more about your Wellpoint plan by visiting our benefits page or referring to your member handbook.


Learn about your benefits 

On-the-go health plan access


The Sydney Health mobile app makes it easy to find a doctor, access your ID card, and chat with a live representative.