Resource Library

Find the exact training materials you’re looking for

 

Our full library of training resources is available — including toolkits, presentations, fliers, brochures, and other useful assets to help you master the skills and strategies to best serve our members.

 

 

Training resources

 

 Appointment availability and after-hours access requirements

 

 Community First Choice training

 

 Cultural competency training

 

 Employment Assistance and Supported Employment

 

 Medicare Advantage - Interactive Care Reviewer (ICR) FAQ

 

 Provider coding education

 

Provider Learning Hub 

 

Electronic Visit Verification (EVV) training and tutorials 

 

 

Tools and toolkits

 

 Caring for Diverse Populations toolkit

 

 CMS Toolkit — Telehealth for Providers: What You Need to Know

 

Precertification lookup tool 

 

 

Manuals and guides

 

 Federally qualified health centers and rural health clinics orientation

 

 LTSS Provider Orientation

 

 Medicare Advantage - Medicare Risk Adjustment Provider Documentation and Coding Guide

 

 STAR+PLUS MMP (Medicare-Medicaid Plan)

 

 Texas Health Steps program provider presentation

 

 Texas Provider Orientation

 

HHSC STAR+PLUS Handbook 

 

HHSC Star Kids Handbook 

 

 

Continuing medical education (CME) and additional resources

 

My Diverse Patients 

 

Texas Health Steps CME 

 

What Matters Most: Improving the Patient Experience 

 

Implicit Bias Module Series: Kirwan Institute for The Study of Race and Ethnicity 

 

CAHPS: Assessing Health Care Quality From the Patient's Perspective 

 

Physician Communication and Patient Adherence to Treatment: A Meta-analysis 

 

SAMHSA 

 

What Is Patient Experience 

 

 

Webinars

 

 Long-Term Care Provider Webinar Training Schedule

 

 New Provider Orientation 2024 Schedule (MMP) - Register for meeting

 

 Nursing Facility Provider Advisory Group

 

 Nursing Facility Provider Webinar Training Schedule

 

 Texas Market Provider Advisory Committee Schedule 2024

 

 Texas Health Steps Webinar Training Schedule

Related topics

Training resources

 

Resources to further every provider’s education

 

Home to all the training and onboarding resources that every provider — new or experienced — can use to further their education.

 

Training resources 

Continuing medical education

 

Improving the patient experience

 

A series of online courses for providers and office staff that conveys practical strategies for implementing patient care and applying best practices.

 

Continuing medical education 

Serving diverse populations

 

Tools to offer culturally competent care

 

To best serve our diverse populations it is important for our providers to have the knowledge, resources, and tools to provide the best care to all our members.

 

Serving Diverse Populations 

Interested in becoming a provider in the Wellpoint network?

 

We look forward to working with you to provide quality service for our members.

 

Join our network