Texas Medicaid and CHIP materials

Your health care info all in one place

 

To save you time, we’ve gathered all the info you need to manage your health care benefits.

New to Wellpoint?

 

Visit our New Member Welcome page to get started.

Member handbook


The member handbook is your go-to guide for Texas Medicaid or CHIP benefits. It's full of helpful information about your plan, including:

 

How to use your benefits.
 

How to choose a primary care provider.
 

How to get help if your doctor’s office is closed.
 

How to reach Member Services if you have questions.
 

Your rights and responsibilities as a Wellpoint member.
 

 

STAR member handbooks

 

Member Handbook (English) 

 

Member Handbook (Spanish) 

 

External Medical Review Insert (non-nursing Facility) - English 

 

External Medical Review Insert (non-nursing Facility) - Spanish 

 

9/23 Star Value-Added Benefits Change Insert - English 

 

9/23 Star Value-Added Benefits Change Insert - Spanish 

 

 

STAR Kids member handbooks

 

Medicaid (Non-Dual) Member Handbook (English) 

 

Medicaid (Non-Dual) Member Handbook (Spanish) 

 

Medicaid/Medicare (Dual) Member Handbook (English) 

 

Medicaid/Medicare (Dual) Member Handbook (Spanish) 

 

External Medical Review Insert (non-nursing Facility) - English 

 

External Medical Review Insert (non-nursing Facility) - Spanish 

 

STAR Kids Value-Added Benefits Change Insert - English 

 

STAR Kids Value-Added Benefits Change Insert - Spanish 

 

 

STAR+PLUS member handbooks

 

Medicaid (Non-Dual) Member Handbook (English) 

 

Medicaid (Non-Dual) Member Handbook (Spanish) 

 

Medicaid/Medicare (Dual) Member Handbook (English) 

 

Medicaid/Medicare (Dual) Member Handbook (Spanish) 

 

STAR+PLUS Nursing Facility Member Handbook (English) 

 

STAR+PLUS Nursing Facility Member Handbook (Spanish) 

 

External Medical Review Insert (non-nursing Facility) - English 

 

External Medical Review Insert (non-nursing Facility) - Spanish 

 

9/23 STAR+Plus Value-Added Benefits Change Insert - English 

 

9/23 STAR+Plus Value-Added Benefits Change Insert - Spanish 

 

Nursing Facility Transportation and External Medical Review Insert - English 

 

Nursing Facility Transportation and External Medical Review Insert - Spanish 

 

 

CHIP member handbooks

 

Member Handbook (English) 

 

Member Handbook (Spanish) 

 

 

CHIP Perinate member handbooks

 

Member Handbook (English) 

 

Member Handbook (Spanish) 

Need a handbook mailed to you?

 

You can request a handbook via live chat with Member Services. To have a member handbook mailed to you at no cost, contact Member Services. The handbook will be mailed within five business days of your request.

Member notifications

 

More member notifications are coming soon.


 

TX STAR Kids value-added benefits letter 2023

 

English 


Spanish 

 

 

STAR+PLUS NF MAO Members Upgrade Process Change

 

English 


Spanish 

 

 

End of PHE CHIP Copay Member Notification

 

English 


Spanish 

 

 

End of PHE Spell of Illness Member Notification

 

English 


Spanish 

 

 

End of PHE State Fair Member Notification

 

English 


Spanish 

 

 

Appeal Process Member Notification

 

English 


Spanish 

 

 

2023 HHSC Autism Flier

 

English 


Spanish 

 

 

2023 Standing Annual Notice

 

English 


Spanish 

 

 

CHIP Copay Notification Letter

 

English 


Spanish 

 

 

Case Management for Children and Pregnant Women Benefit Letter 2022

 

English 


Spanish 

 

 

Mosquito repellent benefit notice

 

English 


Spanish 

 

 

CHIP Copays for Mental Health and Substance Use Disorder Treatment

 

English 


Spanish 

 

 

Nonemergency Medical Transportation (NEMT) Services

 

English 


Spanish 

 

 

New telemonitoring benefit

 

English 


Spanish 

 

 

Healthy Texas Woman Plus Services

 

English 


Spanish 

 

 

TX HHSC Complaint Flier

 

English 


Spanish 

 

 

STAR Kids member assessment information

 

English 

 

 

TX Tobacco Cessation Counseling Benefit

 

English 


Spanish