Behavioral Health Services Only (BHSO)


Wellpoint works together with you and your behavioral health team to help you live well.

What WA members get with Wellpoint


We’re here to help you with all your behavioral health and/or substance use disorder benefits. When you need behavioral health or substance use disorder care, you can get them from a Community Mental Health Center, a behavioral health or substance use disorder agency, or another provider in our plan.


You don’t need a referral from your PCP to see a plan behavioral health specialist. There are some treatments and services that need preapproval before you receive them. To learn more, talk to your doctor.


Always show your Wellpoint ID card when you get these services.

Wraparound with Intensive Services (WISe)


Wraparound with Intensive Services (WISe) is a program that helps provide Apple Health (Medicaid) children and youth with intensive mental healthcare. With WISe, children and youth receive the care and support they need from a team consisting of family members and counselors. For more information about the program, visit the WISe website.

Behavioral health


Your behavioral health benefits include:


  Evaluation and assessment


  Medication management and monitoring


  Group counseling


  Peer support


  Family counseling


  Education about mental health, treatments, and medications


  Day support


  Rehab case management

Substance use disorder


Your substance use disorder services include:




  Withdrawal management (detox)


  Individual and group counseling


  Opiate replacement treatment


  Case management

Behavioral health crisis line


A behavioral health crisis means you feel you need help right away. You may need to be admitted to a hospital for behavioral health treatment.


If you need help in a crisis, call the 988 Suicide & Crisis Lifeline at 9-8-8. Help is available 24/7.


You can also call the Resource Washington Recovery Help Line at 866-789-1511 or visit the Washington Recovery Help Line website for 24-hour help with mental health and substance abuse issues.


If you feel like you might hurt yourself or others, call 911 or go to the nearest emergency room right away.

Your Care Plan


Your Care Plan is a tool to help you:


  Stay connected with your care coordinator.


  Get your care coordinator’s phone number and email address.


  Send secure messages about diagnoses, goals, medicines, and services.


  View your goals and objectives.


  Check due dates and statuses of goals and objectives.


Continue to Your Care Plan 

Understand your benefits


We want to make sure you receive the best possible care and better understand your benefits. Here are some resources to get started with:


Member handbook


Member handbook (English)


Member handbook (Spanish)

Prepare for your appointments


Did you know most doctor appointments only last 15 minutes? To get the most from your time, it’s good to be prepared.



An Ombuds is a person who can provide free and confidential help related to your behavioral health services. The Ombuds has had behavioral health services or has a family member who has had behavioral health services. They can help if you have a behavioral health grievance, appeal or fair hearing. The Ombuds is independent from Wellpoint Washington.


Find an Ombuds in your area