Behavioral health (mental health and substance use disorder services)
If you or a family member needs help with behavioral health issues, call Wellpoint Member Services at 833-731-2167 (TTY 711), Monday through Friday from 8 a.m. to 5 p.m. Pacific time. We’ll help you find a behavioral health specialist who can assist your needs.
You can also find a provider with our Find Care tool or by reviewing the provider directory. You don’t need a referral from your primary care provider (PCP) to see a behavioral health specialist in your plan.
Your benefits include medically necessary services such as:
See your member handbook to learn more about your benefits.
There are some treatments and services your behavioral health specialist must ask Wellpoint to approve before you receive care.
For information about services that need preapproval, visit our Referrals and Preapprovals page or reference your member handbook.
You can also contact Member Services at 833-731-2167 (TTY 711), Monday through Friday from 8 a.m. to 5 p.m. Pacific time.