Contact Us

Questions about Texas Medicaid or CHIP?

 

Reach out to Wellpoint Member Services via Live Chat. Our Member Services representatives are here to help you:

 

  Get ID cards and member handbooks

 

  Understand benefits

 

  Find a provider near you or change your primary care provider

 

  Talk to a case manager, member advocate, or service coordinator

 

  Have an interpreter for doctor visits

 

  Receive information in another language, including Spanish

 

  Receive information in another format, like Braille, audio, or large print

 

  File a complaint or internal appeal

 

  Request an External Medical Review with State Fair Hearing, or a State Fair Hearing only

 

To reach a representative by phone, call 833-731-2160 (TTY 711) Monday through Friday from 7 a.m. to 6 p.m. Central time. For STAR Kids Member Services, call 844-756-4600 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. Central time. If you call after 6 p.m. or on a weekend or holiday, leave a message. Someone will call you back on the next business day.

 

To learn more about how to file a complaint or internal appeal, or request a State Fair Hearing with or without an External Medical Review, go to the Complaints and Appeals page.

Nurse HelpLine

 

Talk to a nurse about any health concern you may have, 24 hours a day, seven days a week — even on holidays. Call 833-731-2160 (TTY 711). For STAR Kids members, call 844-756-4600 (TTY 711). You can get help in your language, including Spanish.

 

If you have an emergency or crisis, call 911, or go to the nearest hospital emergency room right away.

Save time with online services:

 

With an online account, you can:

 

  Change your primary care provider

 

  Print your ID card

 

  Update your contact info

 

  Email Member Services

 

  Live chat with a representative

 

Not yet registered?
 

Register your member account 

Need help with behavioral health or a substance use disorder?

 

Call 24 hours a day, seven days a week. We can help you in any language.  

 

833-731-2160 (TTY 711) | STAR Kids: 844-756-4600 (TTY 711)

You don't need a referral to get help from providers in our plan for behavioral health, alcohol, or drug problems.

 

If you have a behavioral health emergency or crisis, call 911 or go to the nearest hospital emergency room right away.

Need help with rides?

 

Our no-cost rides through our partner Access2Care make it easier to go to your appointments with your doctor, dentist, hospital, pharmacy, and anywhere else you receive care. Visit the Transportation page to learn how this service can help you.

 

To schedule or check on the status of a ride, call the NEMT Services and “Where’s My Ride?” at the number below for your plan type.

 

 

  STAR: 833-721-8184 (TTY 711)

 

  STAR+PLUS: 844-867-2837 (TTY 711)

 

  STAR Kids: 844-864-2443 (TTY 711)

 

You can call Monday through Friday from 8 a.m. to 5 p.m. local time, except for state-approved holidays. For “Where’s My Ride?”, you can call between 5 a.m. to 7 p.m. local time Monday through Saturday or any time you are waiting for a scheduled ride.

 

If you don’t speak English, we can help you in many other languages, including Spanish.

Need to talk to a service coordinator?

 

Call 833-731-2160 (TTY 711), Monday through Friday from 7 a.m. to 6 p.m. Central time.

 

STAR Kids

Call 866-696-0710 (TTY 711), Monday through Friday from 8 a.m. to 5 p.m. Central time.

Need help joining Wellpoint?

 

STAR, CHIP, and CHIP Perinatal

Call 800-964-2777 (TTY 711 or 800-735-2989), Monday through Friday from 8 a.m. to 6 p.m. Central time.

 

STAR Kids, STAR+PLUS, and Medicare-Medicaid Plan (MMP)

Call 877-782-6440 (TTY 711 or 800-735-2989), Monday through Friday 8 a.m. to 6 p.m. Central time.

Provider Services

 

Providers can call Provider Services at 833-731-2162, Monday through Friday from 7 a.m. to 5 p.m. Central time with questions about eligibility, benefits, claims, or any other issue. For other times and days, this number can be called to access automated inquiry for status of member eligibility, claims, or prior authorizations. Members should call Member Services with any questions.