Preapprovals and referrals
A preapproval is when your doctor needs to ask us to approve a service before you receive it. Your provider will work with us to get the preapprovals you need. Please refer to the Referrals and Preapprovals page or visit our provider website for more information.
You may need to visit a specialist or another provider for care or services your primary care provider can’t give you. You don’t need a referral from your primary care provider to get care from other providers in our plan. This includes behavioral health services, OB/GYN care, and family planning. It’s a good idea to talk to your main doctor first about other types of care you may need. He or she can tell you about other providers in our plan and help you find the care that’s right for you.