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The UniCare State Indemnity Plan is becoming Wellpoint in 2024. New name, same commitment to you.

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Contact Us

 

How to contact Wellpoint and our partners

Our address and office hours

 

Wellpoint
P.O. Box 4095
Woburn, MA 01888

 

Wellpoint’s office hours are Monday to Thursday, 7:30 a.m. to 6 p.m. and Friday, 7:30 a.m. to 5 p.m. If you call at another time, please leave a message. Member Services will return your call on the next business day.

If you are a member, a GIC coordinator, or would like to find out more about Wellpoint

 

Log in to reach us through Live Chat

Call us (toll free):

If you’d like to learn more about Wellpoint health plans

If you’re a Total Choice, PLUS, or Community Choice member

If you’re a Medicare member

If you are a provider

Wellpoint Provider Services

Wellpoint Provider Relations

Credentialing inquiries:

Medical providers

Behavioral health providers

 

Carelon Behavioral Health portal: ProviderConnect 

To request preapprovals (preauthorization)

Wellpoint

Carelon Medical Benefits Management

 

Provider portal: providerportal.com 

Behavioral health

 

Carelon Behavioral Health portal: ProviderConnect 

Related contact information

The prescription drug plans

CVS Caremark (for Total Choice, PLUS, and Community Choice members)

 

caremark.com 

SilverScript, an affiliate of CVS Caremark (for Medicare Extension members)

 

gic.silverscript.com 

The Employee Assistance Program (Optum)

Optum Customer Service (for Total Choice, PLUS, and Community Choice members)

 

liveandworkwell.com  (use the access code: Mass4You)

The Group Insurance Commission (GIC)

Use myGICLink  to enroll in a Wellpoint plan