UniCare Massachusetts is now Wellpoint, effective July 1, 2024. New name, same commitment to you.

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Contact Wellpoint in Massachusetts


How to contact Wellpoint and our partners

Our address and office hours


P.O. Box 4095
Woburn, MA 01888


Wellpoint’s office hours are Monday to Thursday, 7:30 a.m. to 6 p.m. and Friday, 7:30 a.m. to 5 p.m. If you call at another time, please leave a message. Member Services will return your call on the next business day.

If you are a member, a GIC coordinator, or would like to find out more about Wellpoint


Log in to reach us through Live Chat

Call us (toll free):

If you’d like to learn more about Wellpoint health plans

If you’re a Total Choice, PLUS, or Community Choice member

If you’re a Medicare member

If you are a provider

Wellpoint Provider Services

Wellpoint Provider Relations

Credentialing inquiries:

Medical providers

Behavioral health providers


Carelon Behavioral Health portal: ProviderConnect 

To request preapprovals (preauthorization)


Carelon Medical Benefits Management


Provider portal: providerportal.com 

Behavioral health


Carelon Behavioral Health portal: ProviderConnect 

Related contact information

The prescription drug plans

CVS Caremark (for Total Choice, PLUS, and Community Choice members)



SilverScript, an affiliate of CVS Caremark (for Medicare Extension members)



The Employee Assistance Program (Optum)

Optum Customer Service (for Total Choice, PLUS, and Community Choice members)


liveandworkwell.com  (use the access code: Mass4You)

The Group Insurance Commission (GIC)

Use myGICLink  to enroll in a Wellpoint plan