Nondiscrimination notice

It's important we treat you fairly

 

That's why we follow federal civil rights laws in our health programs and activities. We don't discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability.

 

 

Medicare Nondiscrimination Notice 

 

Iowa Nondiscrimination Notice 

 

Massachusetts Nondiscrimination Notice 

 

New Jersey Nondiscrimination Notice 

 

Texas Nondiscrimination Notice 

 

Washington Nondiscrimination Notice 

Support services and resources

For people with disabilities, we offer free aids and services. For people whose primary language isn't English, we offer free language assistance services through interpreters and other written languages.

 

Please call the Member Services number on your member ID card, TTY/TDD 711, or log in to start a Live Chat.

Discrimination complaints

If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance.

 

You can file a complaint with our Compliance Coordinator in writing to:

 

Compliance Coordinator
P.O. Box 27401
Mail Drop VA2002-N160
Richmond, VA 23279

 

Or you can file a complaint online with the U.S. Department of Health and Human Services.

You can request complaint forms from the U.S. Department of Health and Human Services by writing to:

 

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

 

Or call 800-368-1019 | TDD 800-537-7697

Massachusetts (GIC)

Nondiscrimination Notice

 

It's important we treat you fairly.

 

That's why we follow federal civil rights laws in our health programs and activities. We don't discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability. For people with disabilities, we offer free aids and services. For people whose primary language isn't English, we offer free language assistance services through interpreters and other written languages.

 

We’re here for you – in many languages.

 

The law requires us to include a message in all of these different languages.  Curious what they say? Here’s the English version: “You have the right to get help in your language for free. Just call the Member Services number on your ID card.” Visually impaired? You can also ask for other formats of this document.

 

Interested in these services?

 

Call the Member Services number on your ID card for help (TTY/TDD: 711).

If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance.

 

How to file a complaint or grievance?

 

You can file a complaint with our Compliance Coordinator in writing to Compliance Coordinator, P.O. Box 27401, Mail Drop VA2002-N160, Richmond, VA 23279.

Or you can file a complaint with the U.S. Department of Health and Human Services online.

  • Complaint forms are also available at the U.S. Department of Health and Human Services

  • Write to the Office for Civil Rights at 200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201

  • or call 1-800-368-1019 (TDD: 1-800-537-7697)

In addition, California law requires us to also let you know that Wellpoint does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender identity, sexual orientation, age or disability. For people with disabilities, we offer free aids and services, and information in alternate formats, free of charge and in a timely manner, when necessary to ensure an equal opportunity to participate.