Contact Us

Have a question about TN Medicaid?


Reach out to Wellpoint Member Services via Live Chat. Our Member Services representatives are here to help you with:


  PCP changes


  ID cards


  Member handbooks


  Understanding your benefits


  Finding a provider near you


  Free translation services


You can also reach a representative by phone Monday through Friday from 7:30 a.m. to 6 p.m. Central time at 833-731-2153 (TRS 711).

Want to talk with a nurse?


Call our 24-hour Nurse HelpLine at 866-864-2544 (TRS 711) (Spanish 866-864-2545 (TRS 711)) for free, 24/7 medical advice. If you need help in another language, we offer free translation services.

Save time with online services


With an online account, you can:


  Change your PCP


  Print your ID card


  Update your contact info


  Email Member Services


Not yet registered?

Register your member account 

Apply, enroll, or renew


Call TennCare at 855-259-0701 (TRS 711) or visit the TennCare website.