Help for Members Impacted by the Flooding in Texas

July 22, 2026

We’re making temporary changes to your health plan benefits if you live in a Texas county impacted by the current flooding emergency. We’ve relaxed certain health plan rules to make it easier for you to get care during this emergency.  

The changes are in effect between July 20 and August 18, 2026, for the following Texas counties: Atascosa, Austin, Bandera, Bastrop, Bexar, Blanco, Brazoria, Brewster, Burnet, Caldwell, Colorado, Comal, Crockett, DeWitt, Dimmit, Edwards, Fayette, Fort Bend, Frio, Galveston, Gillespie, Goliad, Gonzales, Guadalupe, Harris, Hays, Jackson, Karnes, Kendall, Kerr, Kimble, Kinney, La Salle, Lavaca, Lee, Llano, Mason, Matagorda, Maverick, McMullen, Medina, Menard, Pecos, Real, Schleicher, Sutton, Terrell, Travis, Uvalde, Val Verde, Victoria, Waller, Washington, Webb, Wharton, Williamson, Wilson, Zapata, and Zavala. 

The changes are also for emergency responders who have been assigned to the area by their state or local agency. 

For assistance during this emergency, please call us

We’re here to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions.

• If you purchased your Wellpoint plan on the Health Insurance Marketplace – call 833-476-1457 Monday through Friday, 8 a.m. to 5 p.m. MT/CT.
• If you purchased your Wellpoint plan outside the Health Insurance Marketplace – call 833-728-2243 Monday through Friday, 8 a.m. to 5 p.m. MT/CT.

Prescription drug refills

• If your Wellpoint plan covers your prescription medicines, you can get up to one 90-day emergency supply.
• If you use pharmacy home delivery through Wellpoint and your address changed due to the emergency, call us so we can make sure to send your medicine to the right place. 

New ID cards

• If you lost your ID card during the emergency or need a new one for any reason, we can replace it for you.

PCP referral

• If your primary care provider is not available due to the emergency, you can see another care provider without a referral.

The dates and locations for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members who live in the impacted Texas counties and who have Wellpoint group health plans through their employers, or Wellpoint individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need support, chat with a live agent on this website or your health plan app or call us at the Member Services number on your member ID card.