Help for Members Impacted by Severe Flooding in Texas

July 16, 2025

We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members impacted by the severe flooding in Texas.

The changes are in effect July 4 through August 4, 2025, for the following 21 Texas counties:

Bandera, Bexar, Burnet, Caldwell, Coke, Comal, Concho, Gillespie, Guadalupe, Kendall, Kerr, Kimble, Llano, Mason, McCulloch, Menard, Reeves, San Saba, Tom Green, Travis, and Williamson.

They also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

For assistance during this emergency, please call us

We’re here to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions.

• If you purchased your Wellpoint plan on the Health Insurance Marketplace – call
  833-476-1457 Monday through Friday, 8 a.m. to 5 p.m. CT.
• If you purchased your Wellpoint plan outside the Health Insurance Marketplace – call
  833-728-2243 Monday through Friday, 8 a.m. to 5 p.m. CT.

Receiving care during the emergency

• If your doctor’s office or healthcare facility is closed because of the emergency, or if you are unable to travel there, call us. We can help you find another doctor. 
• If an in-network provider or healthcare facility is not available due to the emergency, you can see an out-of-network provider or facility, even if they are not in your plan’s network. We will cover the claims as if they are in your plan’s network. 
• Referrals are not required during the emergency.
• If you’re in a care management program and need to reach them, call us.
• If you’re having a medical emergency, go to the nearest emergency room.  

Prescription drug refills

• If your Wellpoint plan covers your prescription medicines, you can receive up to a 90-day emergency refill at any pharmacy now, even if it’s not in your plan’s network. 
• If you use Wellpoint's home delivery pharmacy and your address has changed, call us so we can make sure to send your medicine to the right place.  

Health plan premiums

• If you receive a bill directly from Wellpoint for your monthly insurance premium and are experiencing financial difficulties because of the emergency, you have more time to pay your bill. Please call us to discuss payment options.
  

ID cards

• If you have lost your ID card, call us and we’ll send you a new one.

The timeframe for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members who reside in the 21 impacted Texas counties listed above, and who have Wellpoint individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

For assistance during this emergency, please call 833-476-1457 (for plans purchased on the Health Insurance Marketplace) or 833-728-2243 (for plans off the Marketplace). You can also reach us by calling the Member Services number on your ID card.