Key components of our I/DD program
Combining insight and passion to make a difference
- Our employees work hard every day to build trust, credibility, and lasting partnerships with members, their families and caregivers, advocates, community stakeholders, and providers. We do this to best support members with I/DD and their families and coordinate the delivery of services that add value to their lives.
Assisting Families and Caregivers
- We help families and caregivers provide better care for members. For example, we are piloting a program to offer education, training, and support to families struggling with how best to respond to new or escalating behaviors by their loved ones with I/DD.
Fostering community participation
- We coordinate the full range of health and support services - including housing, employment, and transportation - that address members’ evolving needs, preferences, and priorities. Our goal is to help members work, go to school, and participate in their community.
Providing extra help when needed
- We understand that unpredictable situations—like a family caregiver’s illness—can disrupt members’ routines. Our enhanced respite and personal service programs (available in some states) take special circumstances into account, offering members extended services even after they’ve used their initial allocations. With this extra support, we help members stay in their homes even when the unexpected happens.
Promoting choice in services
- Our teams take the time to listen, learn, and understand members’ daily lives and long-term goals. We assist members and their families to reach their goals, support their independence, foster community inclusion, and promote choice in services. Our employees uphold the values of self-direction, self-determination, dignity, and respect in every interaction with members.