Get care 24/7

Know where to go 


Your healthcare needs do not always follow a schedule. Learn where to go when you or your family needs care, no matter what time of day it is.

Your PCP

Your primary care provider (PCP) is the doctor that you will see for most of your healthcare needs and is listed on your ID card. Your PCP will: 

  • Get to know you and your health history.
  • Work with you to find specialists, treatment plans, and medicines when needed.

When you’re sick or hurt, always call your PCP first (unless it’s an emergency). If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It is a good idea to see your PCP when you are well to help your doctor learn about your medical history before any health issues occur.

You can change your PCP anytime. 

  • To find a PCP in our plan, use our Find Care search tool.
  • To change your PCP, log in to your secure account or chat with a representative via Live Chat.

24-hour Nurse HelpLine

833-707-0867 (TTY 711)

Our 24-hour Nurse HelpLine lets you call and speak with a nurse 24 hours a day, 7 days a week — even on holidays. 

A registered nurse can help: 

  • Answer questions about health concerns.
  • Find a doctor, urgent care center, or walk-in clinic.
  • Schedule an appointment with your doctor or another doctor in our plan.

Urgent or after-hours care

An urgent medical condition is when care is needed for a sudden illness, injury, or condition that is not an emergency but needs to be treated right away. You may need urgent care if you have:

  • Minor burns.
  • Earaches.
  • A very sore throat. 
  • An injury from a fall. 
  • Frequent vomiting.
  • A cut that’s deep enough to need stitches.
  • A fever over 101 degrees Fahrenheit.
  • Muscle sprains or strains.

To find an urgent care center near you, use our Find Care search tool.  


Emergency care

Emergencies are times when there could be serious danger or damage to your health if you don’t get medical help right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).

Go to the ER if you:

  • Have chest pains.
  • Have trouble breathing.
  • Are bleeding badly.
  • Are pregnant and have signs of harm to yourself or your baby like pain, bleeding, fever, or vomiting.
  • Feel like you might hurt yourself or someone else.

Call your PCP as soon as you can after you get out of the ER or urgent care center. Your PCP can help you get follow-up care.

Behavioral healthcare

You do not need to meet with your PCP before getting behavioral health services. We can help you find mental health and substance use services. Call us toll free at 833-707-0867 (TTY 711).

You can also call Maryland’s Public Mental Health System at 800-888-1965. This toll-free help line is open 24-hours a day, 7 days a week. Staff members are trained to handle your call and will help you get the services you need.

In an emergency, call 911.