Crisis support for Wellpoint members
When you’re faced with an emergency, Wellpoint is here for support. Your safety and well-being are our main concerns during difficult times. Whether you’re currently navigating a crisis or simply would like to be prepared, we have resources and care services available.
Crisis alerts and local response resources
Currently affected by a crisis? We’re ready to help. See below for the latest updates and helpful resources for ongoing emergencies.
Consider your options for extra support
If you are a Wellpoint member and currently involved in a crisis, then you and your family may be eligible for temporary changes to your benefits. Log in to your secure member account to chat live with a Member Services representative for more information.
Resources may include things like:
- Decreased prescription refill restrictions.
- Replacement of lost medical equipment and supplies.
- Extended or waived medical necessity review timelines.
- Reduced or removed out-of-network care provider restrictions due to state of emergency or displacement.
- Replacement requests for eyeglasses or contacts at no additional cost.
- Access to Employee Assistance Program (EAP) support at no additional cost.
Learn ways to cope with a crisis
It’s important to take care of yourself if you’ve witnessed or been impacted by a disaster. Emotions run high in these events, and you aren’t alone in feeling stressed, fear, anger, or grief.
Tips for you
Review these tips for coping with tough emotions to see what might work for you:
- Talk about the event with trusted friends, family, or a professional counselor.
- Limit your intake of news about and images of the crisis.
- Try to get enough rest and eat nutritious foods.
- Find time for hobbies or social activities, when possible.
- Manage your tasks by setting priorities.
- Give yourself time to process what you’ve experienced.
Tips for children
Keep in mind that a child’s response to a crisis will be different from an adult’s response. Here’s how you can help kids during these situations:
- Answer questions honestly and in a way they can understand.
- Talk about changes in routine and environment.
- Give them space to talk freely about what they went through and their feelings.
- Limit their exposure to media coverage of the event.
How to prepare for an emergency
It’s helpful to plan and gather the supplies and information you might need in an emergency. A few items to prepare include:
- Lists of phone numbers.
- Extra medication.
- Important documents.
- A supply kit with water, food, first aid, flashlights, clothes, and other essentials.
- Portable chargers.
- Pet food, if needed.
In addition, make sure to monitor emergency conditions in your area, and have plans in place so that you’re ready to respond if you’re in danger.
Of course, preparation isn’t prevention, but you’ll at least be ready should a crisis arise.
Reach out with questions or concerns
We want to support you as best we can during an emergency. You can reach us at the phone number on the back of your member ID card.
Medicaid member support hours vary by plan and state. Check your member handbook or SydneySM Health account for current hours of operation. Member Services is available from 8 a.m. to 8 p.m. local time, seven days a week from October 1 through March 31 (except Thanksgiving and Christmas), and from Monday through Friday from April 1 through September 30 (except holidays). TTY users should call 711.
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