Help for Members Impacted by Hurricane Isaias in Florida

October 7, 2026

We’re making temporary changes to your health plan benefits if you live in a Florida county impacted by Tropical Depression Nine, now known as Hurricane Isaias. We’ve relaxed certain health plan rules to make it easier for you to get care during this emergency.

The changes are in effect between October 6, 2026 through and including December 5, 2026 for the following Florida counties: Baker, Bay, Calhoun, Columbia, Dixie, Escambia, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Holmes, Jackson, Jefferson, Lafayette, Leon, Liberty, Madison, Okaloosa, Santa Rosa, Suwannee, Taylor, Walton, Wakulla, and Washington Counties.

The changes are also for emergency responders who have been assigned to the area by their state or local agency.

For assistance during this emergency, please call us

We’re here to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions.

• If you purchased your Wellpoint plan on the Health Insurance Marketplace – call 833-476-1457 Monday through Friday, 8 a.m. to 5 p.m. ET.
• If you purchased your Wellpoint plan outside the Health Insurance Marketplace call 833-728-2243 Monday through Friday, 8 a.m. to 5 p.m. ET.

Prescription drug refills

• If your Wellpoint plan covers your prescription medicines, you can get up to one 30-day emergency supply.
• If you use pharmacy home delivery through Wellpoint and your address changed due to the emergency, call us so we can make sure to send your medicine to the right place. 

The dates and locations for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members with Wellpoint group health plans through their employers, Wellpoint individual and family plans, or Medicare Advantage, Medicare Part D, or Medicare Supplement plans. These changes are not for Federal Employee Health Benefit Plans, which have their own guidelines.

If you need support, chat with a live agent on this website or your health plan app, or call us at the Member Services number on your member ID card.