Help for members impacted by flooding in Maryland

We are making temporary changes to health plan benefits to provide relief and ensure healthcare access for members who live in Garrett and Allegany counties in Maryland. The changes are in effect between May 15, 2025, and June 14, 2025.

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

We want to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 8 p.m. ET.

Medical equipment that is lost or damaged

• We can help you replace your equipment (also called durable medical equipment or DME).

Prescription drug refills

• If your Wellpoint plan covers your prescription medicines, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network.

Filing a claim

• You and your doctors have more time to file claims. Filing deadlines have been extended by 60 days.

Health plan premiums

• If you receive a bill from Wellpoint for your monthly insurance premiums and do not receive advanced premium tax credit, you have a sixty (60) day grace period before you must make your required payment.
• For members who receive advanced premium tax credit, you have a ninety (90) day grace period before you must make your required payment.

The timeframe for these relaxed guidelines may change based on government orders related to the emergency. Please check back here for updates.

These changes are for impacted members who live in Maryland’s Garrett and Allegany counties and have Wellpoint individual and family plans. They do not apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

For assistance during this emergency, please call 833-476-1457 (for plans on Health Insurance Marketplace) or 833-728-2243 (for plans off Marketplace). You can also reach us by calling the Member Services number on your ID card.