Medicare: Complaints, Grievances, and Appeals

What to do if you have a complaint


Your satisfaction with Wellpoint and your health care plan matters to us. If you have an issue, we’ll work with you to resolve your complaint or grievance in a way that’s stress-free and easy for you.

Mail or fax a written complaint


If you would like to send a written complaint, you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions, if needed.

Mail it:

Appeals and Grievances
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040

Send a fax:

1-888-456-1406 (Medical)

1-888-456-1407 (Pharmacy)



If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.


If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.

Wellpoint and Carelon Health plans are Medicare Advantage plans with Medicare contracts. Wellpoint and Carelon Health plans are SNP plans with a Medicare contract and a contract with the state Medicaid program. Enrollment in Wellpoint or Carelon Health depends on contract renewal.