Medicare: Complaints, Grievances, and Appeals
What to do if you have a complaint
Your satisfaction with Wellpoint and your health care plan matters to us. If you have an issue, we’ll work with you to resolve your complaint or grievance in a way that’s stress-free and easy for you.
Call us
We're here to help. If you would like to file a complaint, call the number on the back of your member ID card.
Mail or fax a written complaint
If you would like to send a written complaint, you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions, if needed.
Mail it:
Appeals and Grievances
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040
Send a fax:
1-888-456-1406 (Medical)
1-888-456-1407 (Pharmacy)
Appeals
If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.
If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.
Plan availability, premiums, copays, deductibles, benefits, and benefit amounts may vary based on where you live, the plan you choose, and your eligibility.
Wellpoint, a Medicare Advantage organization with a Medicare Contract, offers HMO, D-SNP, C-SNP, and I-SNP plans. Wellpoint D-SNP plans additionally contract with state Medicaid programs. Enrollment in a Wellpoint health plan depends on contract renewal.