Important mental health and substance use disorder treatment information for Washington members

Mental health emergency resources

 

If you or someone you care about is facing a mental health or substance use crisis, these resources are available 24/7.

  • Call or text 988 to reach the Suicide & Crisis Lifeline for immediate, confidential support.
  • Call 911 or go to the nearest emergency room if you're experiencing a life-threatening situation.
  • Call the Washington Recovery Help Line at 866-789-1511 to get confidential support. The professionally trained staff can connect you with mental health and recovery resources.

 

Your Wellpoint plan covers emergency behavioral health services without prior authorization. This means you can get care right away from any in-network or out-of-network emergency behavioral health provider without waiting for advance approval.

Get mental healthcare when you need it

 

If you need mental healthcare services, your Wellpoint Washington plan has options. Mental health treatment can include:

  •  In-person visits with a provider
  • Telehealth visits over the phone or video chat
  • Specialized treatments

 

To learn more about your plan’s mental health benefits or to find a therapist, log in to your member portal or download the Sydney℠ Health app.

 

You can also search for in-network providers by using our Find Care tool.

 

It’s important to get mental healthcare services when you need them.

An appointment should be available to you within:

  • 10 business days for care that doesn’t need a referral or is considered primary care.
  • 15 business days for care that needs a referral or is considered specialty care.

 

If you can’t schedule an appointment within those time frames, we can help. Call the Member Services phone number on the back of your member ID card.

 

We can also help you find a mental health provider outside your immediate area.

Connect with mental health resources and support

 

We offer many resources to help members find mental health services, including our mental health and substance use disorder programs.

 

Mental health resources in your community

 

The Community Resource Link by findhelp can connect you to local resources for food, work, care, and more. Simply enter your ZIP Code to find nearby support.

 

Trusted mental health resources

 

Beyond Wellpoint, additional mental health organizations are available. Some examples include:

 

NAMI (National Alliance on Mental Illness)

NAMI is the largest grassroots mental health organization in the country dedicated to helping millions of Americans affected by mental illness. Learn more at NAMI.org.

 

SAMHSA (Substance Abuse and Mental Health Services Administration) 

SAMHSA is part of the U.S. Department of Health and Human Services and leads government efforts to improve behavioral health throughout the country. Visit SAMHSA.gov to explore their services and support options.

 

Carelon Behavioral Health

Carelon provides a wide range of services designed to support the whole person, helping individuals connect with the care and resources they need for better health and well-being. Find out more at Carelon Behavioral Health.

Important information for our Washington members

 

How to access annual reports about Washington insurers

 

Each year by June 30, the Office of the Insurance Commissioner publishes a report with statistical data, financial statements, and market share details for all insurance companies operating in Washington, including health insurers.

You can review the latest and previous years' reports on the reports page.

If you need a report in another language or format, call 800-562-6900, or visit the language assistance services page for help.

 

How to file a complaint with the Washington State Office of the Insurance Commissioner

 

To file a complaint with the Washington State Office of the Insurance Commissioner, you can use their online complaint center. You can also call them at 800-562-6900, Monday through Friday from 8:30 a.m. to 4:30 p.m., local time. 

 

You'll need your contact information, the insured person’s details, the insurance company name, and any other documents you’re ready to share. 

 

The Office of the Insurance Commissioner will review your complaint, contact the insurance company, and work to resolve the issue, ensuring fair claims practices.  

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